> ## Documentation Index
> Fetch the complete documentation index at: https://docs.x.build/llms.txt
> Use this file to discover all available pages before exploring further.

# What XBuild can and can't do

> The honest boundaries of the platform, so nothing surprises you mid-job.

## Knowing the edges

The rest of these docs cover what XBuild does; this page covers the edges — what it deliberately doesn't do, where the AI's evidence runs thin, and the limits worth knowing before you promise a customer or an adjuster something the platform won't deliver.

### 1. What XBuild does well

* **Estimates and proposals from a conversation.** Describe the job, upload photos and documents, and the AI builds a priced, line-itemed estimate inside a homeowner-facing proposal — priced from your [component packages](/features/component-packages) and [pricing settings](/features/pricing-and-profit), published as a live link and PDF.
* **Photo documentation.** AI titles and [descriptions](/features/photo-descriptions), built-in markup on web and mobile, [albums with share links](/features/albums-and-sharing), and photo report PDFs.
* **Signatures and deposits.** Homeowners [sign electronically](/features/e-signatures-and-authorization) and [pay a deposit](/features/deposits-and-getting-paid) right from the link; co-signers and **Sign in person** on a published retail proposal are covered on the signatures page.
* **Checklists.** Build inspection and production [checklists](/features/checklists) once, [run them on any project](/features/running-a-checklist), share the report, and let the answers feed the estimate. Checklists arrive with the project page — if you don't see them yet, contact XBuild Support.
* **Insurance work.** Build a scope from scratch or supplement an uploaded carrier estimate in the carrier's format, then **Submit to insurance** and XBuild runs an AI-assisted, human-in-the-loop supplementing process for you. See the [insurance supplement flow](/features/insurance-supplement-flow), [Publishing to Xactimate](/features/publishing-xactimate), and [Publishing to Symbility](/features/publishing-symbility).

### 2. Photos are evidence, not measurements

The AI reads photos for scope — layers, penetrations, extra structures — but photo analysis is unreliable for counting and for identifying materials at a distance. XBuild will not produce a takeoff from photos alone, and there's no guarantee it can read anything useful from blurry or insufficient ones. Every quantity has to trace to a real source — a measurement report, a carrier estimate, or a number you give — so when photos are the only evidence, the AI asks rather than guesses.

### 3. Videos are for viewing, not analysis

Videos play on the digital proposal, so a customer opening your link can watch them. They are **never scanned or analyzed by AI** (no scope input, no AI descriptions), **never included in PDF exports** (proposal PDF or photo reports), and can't be marked up. If something in a video matters to the scope, capture it as a photo too.

### 4. Publishing has format-specific limits

**Publish is the only way to generate the deliverable** — there is no separate "export to PDF." Each format delivers differently:

| Format    | Deliverables                                                                                            |
| --------- | ------------------------------------------------------------------------------------------------------- |
| Retail    | Link and proposal PDF                                                                                   |
| Xactimate | Link, full proposal PDF, Xactimate PDF cut, and the .ESX project file                                   |
| Symbility | Link, full proposal PDF, and the Symbility PDF cut — **no Symbility project file** to open in Symbility |

Timings are in [Processing times](/features/processing-times).

### 5. Insurance boundaries

* **RCV only.** XBuild estimates in replacement cost value and does not extract, compute, or carry depreciation, ACV, or deductible figures — those are managed in the carrier's platform.
* **No carrier negotiation outside the supplement service.** Publishing gives you the deliverables; chasing the claim is yours unless you use **Submit to insurance**, which is available only on insurance projects — never retail.

### 6. File types it accepts

Chat and the project dropzone accept up to 250 files per upload: images, PDFs, videos (viewing only), and measurement or estimate files — Xactimate `.esx`, roof measurement `.xml`, and `.skx` and `.fml` sketches — which XBuild reads directly rather than scanning as images. The full extension list is in [Creating an estimate](/features/creating-an-estimate). Word, Excel, CSV, CAD, and ZIP files aren't supported. Export document-based files as PDF, or extract a ZIP archive and upload the supported files inside.

### 7. What the AI in chat won't do for you

The AI builds the proposal; these actions are yours alone, in the UI:

| Action                                                            | Where you do it                                                                                           |
| ----------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------- |
| **Publish**                                                       | The Publish button in the top bar, then the post-publish delivery actions (view, download, print, send)   |
| **Operate connectors**                                            | The **+** menu or the connector's own picker — pasting a CompanyCam or CRM link in chat imports nothing   |
| **Order measurement reports**                                     | The [EagleView](/connectors/eagleview) connector, or order from the provider directly and upload the file |
| **Request signatures, take payments, change a proposal's status** | The published proposal and your [authorization settings](/features/e-signatures-and-authorization)        |
| **Delete anything**                                               | The project's menus — you delete projects, files, and photos yourself                                     |

Ask for one of these in chat and the AI points you to the right button rather than pretending to do it.

### 8. Review is part of the workflow

XBuild produces the estimate; you own it. Prices built from market data are flagged as estimates, photo-based scope is a hint until you confirm it, and every proposal should get a once-over before it goes to a homeowner or carrier. [How the AI works](/introduction/how-the-ai-works) explains what steers the output — the more you tune your packages and pricing settings, the less there is to correct.

For further assistance, contact XBuild Support at [support@x.build](mailto:support@x.build).