> ## Documentation Index
> Fetch the complete documentation index at: https://docs.x.build/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Quick answers to the questions contractors ask most.

## Frequently asked questions

The short answers, with links to the full story. If your question isn't here, try the [glossary](/introduction/glossary) or the search bar.

### 1. Projects and checklists

**Where did my estimates go? Everything is a project now.**
Nothing was removed — every estimate is a project, and the estimator lives inside the project page. Find them all under **Projects**, or start from **New project** or **New estimate** on Home; see [Projects overview](/platform/projects-overview).

**What are checklists?**
Templates you build once — what to look at, photograph, and answer on site — and run on any project. Each run produces a shareable report and feeds the AI what your rep actually saw; see [Checklists](/features/checklists) and [Running a checklist](/features/running-a-checklist).

### 2. Estimating

**How long does an estimate take?**
The estimate builds live in chat as you describe the job and upload files, and you iterate until it's right. Fixed timing applies only at publish — retail in up to a minute, insurance formats longer; see [Processing times](/features/processing-times).

**What files can I upload?**
Images, PDFs, videos, and measurement or estimate files (`.esx`, `.xml`, `.skx`, `.fml`), up to 250 per upload — the full list is in [Creating an estimate](/features/creating-an-estimate).
Export unsupported document files as PDF, or extract a ZIP archive and upload the supported files inside.

**Does the AI read my measurement reports and carrier estimates?**
Yes, automatically on upload — measurement values are used exactly as reported, and a carrier estimate is digitized in full (header, folders, and line items). See [How the AI works](/introduction/how-the-ai-works).

**Does the AI look at my videos?**
No — videos play on the digital proposal but are never scanned by AI and never included in PDF exports. Anything scope-relevant should also be a photo; see [What XBuild can and can't do](/features/what-xbuild-can-and-cant-do).

### 3. Publishing

**What does publishing cost?**
Retail publishes carry no surcharge — your chat usage is the whole cost. Insurance publishes add a one-time surcharge per format; see [Insurance](#7-insurance) below.

**Can I edit a proposal after publishing?**
Yes — published versions are immutable, so an edit in chat or with the pencil icon creates a new draft version you publish again. See [Editing estimates and proposals](/features/editing-estimates-and-proposals).

### 4. Customers and payments

**Can homeowners sign online?**
Yes — the published proposal link includes e-signing, and your authorization settings control whether your company countersigns before or after. See [E-signatures and authorization](/features/e-signatures-and-authorization).

**Can more than one person sign the proposal?**
Yes — add co-signers with **Add signer** when you publish, and each gets their own personal link. Signer rules are in [E-signatures and authorization](/features/e-signatures-and-authorization).

**Can my customer sign on my phone or tablet?**
Yes — on a published retail proposal, choose **Sign in person** and hand over your device, in the web app or the [mobile app](/mobile-app/overview). See [E-signatures and authorization](/features/e-signatures-and-authorization).

**Can homeowners pay through XBuild?**
Yes — a homeowner can pay a deposit right from the published proposal, under the deposit rules in [Pricing & Profit](/features/pricing-and-profit). See [Deposits and getting paid](/features/deposits-and-getting-paid); with [QuickBooks](/connectors/quickbooks) connected, deposits post back to the linked customer automatically.

**What does my customer actually see?**
A clean, branded proposal page — your logo, the scope, photos, and the sign-and-pay flow. Walk through it in [What your customer sees](/features/what-your-customer-sees).

### 5. Tokens and billing

**What happens when I run out of tokens?**
An empty balance stalls the chat until you refill. Buy a [manual top-up](/plans-billing/manual-top-ups) from the Billing tab, turn on [auto-refill](/plans-billing/auto-refill), or wait for your plan's next token grant.

**Why did my auto top-up fail?**
Almost always a declined card. Auto-refill tries once, then pauses until you fix your payment method and top up manually; see [Auto-refill](/plans-billing/auto-refill).

**Is annual billing worth it?**
Annual billing is the same plan at a 20% discount, with the entire year of tokens granted up front. See [plan comparison](/plans-billing/plan-comparison).

### 6. Team and account

**How do I add a teammate?**
An Administrator opens the **Members** tab and sends an invite; each active or pending member occupies one [seat](/features/member-seats), so free a seat or upgrade if you're at your plan's limit. Roles are covered in [Members and roles](/features/members-and-roles).

**Does adding someone to a second Location use another seat?**
No — seats are company-wide, so a member at three Locations still occupies one seat. Only inviting a brand-new person uses a seat; see [Member seats](/features/member-seats).

**Can I run XBuild from my phone?**
Yes — the [mobile app](/mobile-app/overview) is the same account and projects, with on-site photo capture, offline syncing, chat, and publishing.

**How do I delete my account?**
In the mobile app, open **Settings** and choose **Delete Account** under Account — it's permanent, removes access to all projects and proposals, and asks you to confirm twice. You can also contact support and we'll handle it; see [Cancellation policy](/plans-billing/cancellation-policy).

**How do I reach support?**
Email [support@x.build](mailto:support@x.build) or call 213-527-4311.

### 7. Insurance

**What does an insurance publish cost?**
A one-time token surcharge on a project's first publish in each format; publishing again in the same format is free, though the chat turns that make the edits still use tokens. Rates are in [How tokens work](/plans-billing/how-tokens-work).

**Do I get a real Xactimate file?**
Yes — an Xactimate publish delivers the .ESX project file plus the Xactimate PDF cut, while Symbility delivers the Symbility PDF cut with **no Symbility project file**. See [Publishing to Xactimate](/features/publishing-xactimate), [Publishing to Symbility](/features/publishing-symbility), and [Processing times](/features/processing-times).

**How does the supplement service get billed?**
Fees are invoiced NET30, separately from tokens, as a percentage of the approved RCV — or of the RCV increase when you built on the carrier's estimate — and a low approval doesn't stop the work; later approvals bill only the delta. Rates and minimums are in the [insurance supplement flow](/features/insurance-supplement-flow).

**Does XBuild handle depreciation or my customer's deductible?**
No — XBuild estimates in RCV only; depreciation, ACV, and deductibles are managed on the carrier's side. See [Creating an estimate](/features/creating-an-estimate).

For further assistance, contact XBuild Support at [support@x.build](mailto:support@x.build).