> ## Documentation Index
> Fetch the complete documentation index at: https://docs.x.build/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancellation policy

> How to cancel your subscription, what happens to your tokens, and how unpaid invoices are handled.

## Cancelling your XBuild subscription

You can cancel any XBuild plan yourself, at any time, from the billing portal. Cancellation stops your renewal: you keep everything you paid for until the end of the current period. You must be an XBuild Administrator to cancel. Cancelling is not deleting your account — projects, proposals, and photos stay in place (see step 5 for deletion).

### 1. Cancel your plan

1. Open **Billing** — from the main navigation, or under **Settings**.
2. Click **Manage** on the plan card to open the secure billing portal.
3. Choose to cancel your subscription and confirm.

The plan card then shows **Expires** with the end of your paid period, plus "Your plan will not renew." To change your mind before that date, open **Manage** again — or contact support.

### 2. When the cancellation takes effect

| Plan                        | Effect                                                                                                                                         |
| --------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------- |
| **Monthly**                 | Runs to the end of the current billing month, then doesn't renew. Full access until then.                                                      |
| **Annual**                  | Access and remaining tokens continue through the period you paid for. No mid-year refunds or credits.                                          |
| **Annual → monthly switch** | Takes effect at your annual renewal — you keep your annual plan and tokens until it ends. See [Pricing plans](/plans-billing/plan-comparison). |

### 3. What happens to unused tokens

Through the end of your paid period, tokens stay available and spend normally. Cancellation doesn't shorten any grant's expiry: plan tokens last until the renewal date they were granted for (the date your cancelled plan expires), and top-up and auto-refill tokens keep their 1-month-from-purchase expiry. See [How tokens work](/plans-billing/how-tokens-work). If you have a large purchased balance, contact [support@x.build](mailto:support@x.build) before cancelling and we'll walk through your options.

### 4. Unpaid invoices

Some charges are invoiced on payment terms rather than paid up front — most notably [insurance supplement fees](/features/insurance-supplement-flow). If a payment fails, XBuild emails you and keeps retrying while you fix your payment method in **Settings → Wallet**.

If an invoice goes more than **14 days past due**, your account can be automatically suspended: you get an email, you can't start new paid work, and ongoing claim-approval efforts are paused. Settle the invoices in **Billing → Transactions**, then contact support to restore your account. Cancelling your subscription doesn't erase invoices you already owe.

### 5. Deleting your account

Deletion is permanent — you lose access to your projects and proposals, and it can't be reversed.

* **In the mobile app**, open **Settings** and choose **Delete Account**. You confirm twice.
* Or email [support@x.build](mailto:support@x.build) from the address on your account.

If you're an Administrator on a company with other members, sort out the handoff first — deletion removes you, not your teammates.

### 6. Troubleshooting common questions

* **I cancelled but I'm still being charged.** A charge dated before period end is your final period. Later charges are usually invoiced project fees or an [auto-refill](/plans-billing/auto-refill) that's still enabled — identify it in **Billing → Transactions** and turn off auto-refill if you no longer want automatic purchases.
* **I cancelled by mistake.** You have full access until your period ends. Open **Manage** from the Billing tab to review your subscription, or contact support to restore your renewal.
* **I want a refund on my annual plan.** Annual plans don't carry mid-year refunds or credits — you keep the plan and its tokens through the year you paid for.
* **My account was suspended — how do I get it back?** Pay the past-due invoices in **Billing → Transactions** (each row opens its invoice), then contact XBuild Support. Suspension doesn't delete anything.
* **The Manage button isn't there for me.** Plan changes and cancellation are admin-only.

For further assistance, contact XBuild Support at [support@x.build](mailto:support@x.build).