> ## Documentation Index > Fetch the complete documentation index at: https://docs.x.build/llms.txt > Use this file to discover all available pages before exploring further. # Emails XBuild sends > Every email XBuild sends, who receives it, and why. ## Emails XBuild sends and why Every email XBuild sends — to you, or to your customer on your behalf — comes from one of two addresses: **[support@x.build](mailto:support@x.build)** for account, billing, and project mail, and **[proposals@x.build](mailto:proposals@x.build)** for proposal mail. Add both to your safe-senders list. ### 1. Account emails | Email | When you get it | Who gets it | | -------------- | --------------------------------------------------------------------------------------------------------- | ------------------------- | | **Welcome** | You create a new company on XBuild | The person who created it | | **Invitation** | You invite a teammate — a link to join your company. See [Members and roles](/features/members-and-roles) | The invited teammate | ### 2. Billing emails "Billing list" is the **Billing email addresses** in **Settings → Wallet**, or all team admins if the list is empty. See [Invoices and receipts](/plans-billing/invoices-and-receipts). | Email | When you get it | Who gets it | | --------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------ | | **Payment receipt** | Payment processed on an invoiced project fee (such as an [insurance supplement fee](/features/insurance-supplement-flow)) — invoice number, amount, job, hosted-invoice link | Billing list | | **Upcoming invoice digest** | Monday summary of open project-fee invoices due in the next three weeks | Billing list | | **Payment failed** | An invoice charge fails; XBuild keeps retrying while you fix the payment method. Unpaid too long leads to suspension — see [Cancellation policy](/plans-billing/cancellation-policy) | Billing list | | **Account suspended** | Unpaid invoices go more than 14 days past due; the account is automatically suspended | Billing list and your Administrators | | **Card expiring** | "Your XBuild credit card is about to expire" — swap the default card in **Settings → Wallet** | Billing list | | **Auto-refill problem** | An automatic token purchase can't be processed (declined card, or an ACH payment method) — with how to fix it. See [Auto-refill](/plans-billing/auto-refill) | Billing list | ### 3. Proposal emails Sent from **[proposals@x.build](mailto:proposals@x.build)**, branded with your company name and logo; replies go to the teammate who sent the proposal. See [What your customer sees](/features/what-your-customer-sees). | Email | When you get it | Who gets it | | ------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------- | | **Your proposal is ready** | You publish and send a proposal — a button opens it. Insurance projects frame it as the property inspection report | The homeowner | | **Viewed by homeowner** | Your customer opens the proposal | You | | **Signed and deposit confirmations** | Each step of signing and deposit, matched to what's outstanding: signature received but deposit pending, deposit received but countersignature pending, or everything complete | See [E-signatures](/features/e-signatures-and-authorization) and [Deposits](/features/deposits-and-getting-paid) | | **Authorization needed** | A proposal is waiting on a countersignature (companies using final authorization). See [Business profile](/features/business-profile) | Every authorized signer | | **Proposal shared with you** | You notify teammates from the publish flow — links to the proposal | Those teammates | ### 4. Project emails | Email | When you get it | Who gets it | | ------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------- | | **Publish deliverables ready** | Insurance publish assets finish generating ([Processing times](/features/processing-times)) and are filed in the project's Documents. See [Publishing Xactimate](/features/publishing-xactimate) and [Publishing Symbility](/features/publishing-symbility) | You | | **EagleView order updates** | Order confirmed; EagleView needs something from you; order cancelled; report delivered to Documents. See [EagleView](/connectors/eagleview) | You | ### 5. Team notification emails Per-person email toggles, one per activity type, in **Settings → Notifications**. See [Notifications](/features/notifications) and [Team collaboration](/features/team-collaboration). | Email | When you get it | | ------------------- | ------------------------------------------------------------- | | **Direct mentions** | Someone @mentions you on a project or photo | | **Replies** | Replies to comments you posted or threads you're part of | | **Team comments** | New comments in the Team comments panel of projects you're on | | **Photo comments** | Comments on photos you uploaded or commented on | ### 6. Troubleshooting common issues * **I'm not getting billing emails.** Check **Settings → Wallet → Billing email addresses** (team admins if empty), then check spam for [support@x.build](mailto:support@x.build). * **My customer says they never got the proposal.** Have them search for **[proposals@x.build](mailto:proposals@x.build)** and check spam — it carries your company name. Resend from the proposal's post-publish panel, or text them the link. * **I get too many comment emails.** Turn off email toggles in **Settings → Notifications**; in-app notifications can stay on. * **A teammate didn't get their invite.** Have them check spam for [support@x.build](mailto:support@x.build), then resend from the Members page. * **I want someone outside the team to get billing mail.** Add their address under **Settings → Wallet → Billing email addresses** — no XBuild seat needed. For further assistance, contact XBuild Support at [support@x.build](mailto:support@x.build).