Working offline and syncing
Capturing never waits on the network. Photos and videos, chat messages, photo edits, and checklist answers queue on your phone and sync on their own when a connection returns. A few actions need a live connection — this page lists which, and what to check if something looks stuck.1. What works offline
See Running a checklist for the checklist flow.
2. How uploads behave
Uploads run in the background, and one already in flight keeps going if you lock the phone. Losing signal mid-upload doesn’t fail the photo — it goes back in the queue and retries on reconnect. A photo shows Upload failed only after repeated failures on a working connection. AI scanning starts once a photo reaches the server, so Scanning badges resolve after the upload, not at the shutter.3. No duplicates
Every capture carries a stable identity through the pipeline, so retries are safe: a photo that uploads twice on a flaky connection lands on the project once. The same goes for retried messages and edits.4. Knowing your connection state
- A “No internet connection” banner appears at the top of the screen while you’re offline.
- A “Back online” toast confirms the moment connectivity returns — queued photos, messages, edits, and checklist answers are on their way.
5. If photos seem stuck
If the web app is missing photos you took hours ago:- Open the app and leave it in the foreground. The queue starts new uploads while the app is running — after a long stretch backgrounded or a phone restart, opening the app kicks it off again.
- Check the connection. No banner means you’re online; try Wi-Fi if cellular is weak.
- Stay signed in. Uploads run under your account — don’t sign out with photos pending.
- Look for “Upload failed” badges in the album and retry those photos.
- Check your phone’s free storage. Queued photos live on the device until they upload; a full phone can stop new captures from saving.
6. Troubleshooting common issues
- Photos show “Scanning” for a long time. They haven’t finished uploading — scanning starts server-side. Follow the list above.
- A photo shows “Upload failed.” Retry it from the album; if one photo keeps failing, save it to your device as a backup and contact support.
- I sent messages offline and they’re out of order. Queued messages send in order on reconnect, but AI replies arrive after processing — give the conversation a moment.
- I deleted a photo offline and it’s back. Deletions of uploaded photos need a connection and retry on reconnect — check again after the “Back online” toast.
- “You’re offline” when starting a project. Get signal once to create it, then capture the whole site offline.