Processing times and what to expect
Most of XBuild is fast — estimates build in minutes and retail proposals publish on the spot. A few steps take longer because a partner produces the deliverable or a human is involved. Use this table to set expectations with your customer before you start.1. The table of expectations
Insurance publish documents are emailed to you and filed in the project panel’s Documents section, so you needn’t keep the publishing screen open.
2. Troubleshooting common issues
- My Xactimate publish passed 10 minutes. Still working — the screen says when it’s running long, and documents arrive by email and in Documents regardless.
- My Symbility publish isn’t back yet. Up to 24 hours by design. Past a full day with nothing, contact XBuild Support.
- The report shows as delivered but isn’t in Documents. Delivery can beat the download by seconds. Refresh; if still missing after a minute, contact XBuild Support.
- The claim has sat with the carrier for weeks. Carrier time, not XBuild time — Claim activity shows every follow-up sent and response received.