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Cancelling your XBuild subscription

An XBuild Administrator can review and cancel the subscription from Billing. Cancelling stops renewal; it doesn’t delete your account, projects, proposals, or photos. Enterprise subscriptions follow their agreement, so contact your XBuild account team.

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1. Cancel your plan

  1. Open Billing from the main navigation, or under Settings.
  2. Click Manage on the plan card to open the secure billing portal.
  3. Review the details shown, then cancel and confirm.
After cancelling, the plan card shows when your plan expires and that it won’t renew. To change your mind before then, open Manage again or contact support.

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2. When it takes effect

The end date for your access, and whether any refund or credit applies, depend on your plan and billing terms. The billing portal shows the date before you confirm. If anything is unclear, email support@x.build before cancelling.

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3. Unused tokens

Until your plan expires, tokens stay available and spend normally. Each grant keeps the expiration date shown on your balance; see How tokens work. If you have a large purchased balance, contact support before cancelling to talk through your options.

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4. Unpaid invoices

Some charges are invoiced rather than paid up front, most notably insurance supplement fees. If a payment fails, XBuild emails you and retries while you update your payment method in Settings → Wallet. Past-due invoices can lead to account suspension. If that happens, you get an email, you can’t start new paid work, and ongoing claim work is paused. Settle invoices in Billing → Transactions, then contact support to restore access. Cancelling doesn’t erase invoices you already owe.

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5. Deleting your account

Deletion is permanent and removes your access to projects and proposals.
  • In the mobile app, open Settings and choose Delete Account. You confirm twice.
  • Or email support@x.build from the address on your account.
If you’re an Administrator in a company with other members, arrange the handoff first. Deletion removes you, not your teammates.

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6. Troubleshooting

  • I cancelled but I’m still being charged. Check Billing → Transactions. Later charges are usually invoiced project fees or auto-refill purchases; turn off auto-refill if you no longer want them.
  • I cancelled by mistake. Open Manage from the Billing tab, or contact support to restore renewal.
  • I have a question about a refund. Contact support with your account details; terms depend on your plan.
  • My account was suspended. Pay past-due invoices in Billing → Transactions, then contact support. Suspension doesn’t delete anything.
  • I don’t see Manage. Plan changes and cancellation are Admin-only.
For further assistance, contact XBuild Support at support@x.build.