Emails XBuild sends

Emails XBuild sends and why

Every email XBuild sends — to you, or to your customer on your behalf — comes from one of two addresses: support@x.build for account, billing, and project mail, and proposals@x.build for proposal mail. Add both to your safe-senders list.

1. Account emails

Email	When you get it	Who gets it
Welcome	You create a new company on XBuild	The person who created it
Invitation	You invite a teammate — a link to join your company. See Members and roles	The invited teammate

2. Billing emails

“Billing list” is the Billing email addresses in Settings → Wallet, or all team admins if the list is empty. See Invoices and receipts.

Email	When you get it	Who gets it
Payment receipt	Payment processed on an invoiced project fee (such as an insurance supplement fee) — invoice number, amount, job, hosted-invoice link	Billing list
Upcoming invoice digest	Monday summary of open project-fee invoices due in the next three weeks	Billing list
Payment failed	An invoice charge fails; XBuild keeps retrying while you fix the payment method. Unpaid too long leads to suspension — see Cancellation policy	Billing list
Account suspended	Unpaid invoices go more than 14 days past due; the account is automatically suspended	Billing list and your Administrators
Card expiring	”Your XBuild credit card is about to expire” — swap the default card in Settings → Wallet	Billing list
Auto-refill problem	An automatic token purchase can’t be processed (declined card, or an ACH payment method) — with how to fix it. See Auto-refill	Billing list

3. Proposal emails

Sent from proposals@x.build, branded with your company name and logo; replies go to the teammate who sent the proposal. See What your customer sees.

Email	When you get it	Who gets it
Your proposal is ready	You publish and send a proposal — a button opens it. Insurance projects frame it as the property inspection report	The homeowner
Viewed by homeowner	Your customer opens the proposal	You
Signed and deposit confirmations	Each step of signing and deposit, matched to what’s outstanding: signature received but deposit pending, deposit received but countersignature pending, or everything complete	See E-signatures and Deposits
Authorization needed	A proposal is waiting on a countersignature (companies using final authorization). See Business profile	Every authorized signer
Proposal shared with you	You notify teammates from the publish flow — links to the proposal	Those teammates

4. Project emails

Email	When you get it	Who gets it
Publish deliverables ready	Insurance publish assets finish generating (Processing times) and are filed in the project’s Documents. See Publishing Xactimate and Publishing Symbility	You
EagleView order updates	Order confirmed; EagleView needs something from you; order cancelled; report delivered to Documents. See EagleView	You

5. Team notification emails

Per-person email toggles, one per activity type, in Settings → Notifications. See Notifications and Team collaboration.

Email	When you get it
Direct mentions	Someone @mentions you on a project or photo
Replies	Replies to comments you posted or threads you’re part of
Team comments	New comments in the Team comments panel of projects you’re on
Photo comments	Comments on photos you uploaded or commented on

6. Troubleshooting common issues

I’m not getting billing emails. Check Settings → Wallet → Billing email addresses (team admins if empty), then check spam for support@x.build.
My customer says they never got the proposal. Have them search for proposals@x.build and check spam — it carries your company name. Resend from the proposal’s post-publish panel, or text them the link.
I get too many comment emails. Turn off email toggles in Settings → Notifications; in-app notifications can stay on.
A teammate didn’t get their invite. Have them check spam for support@x.build, then resend from the Members page.
I want someone outside the team to get billing mail. Add their address under Settings → Wallet → Billing email addresses — no XBuild seat needed.

For further assistance, contact XBuild Support at support@x.build.

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Emails XBuild sends